Frequently asked questions

Avolve Nordic is a neo-luxury fashion-tech house that specializes in biometric fingerprint bags and luggage, smart clothing, and intelligent accessories. The house redefines the relationship between fashion, technology, and everyday life through personal security, privacy, identity, purpose, and intelligent ownership.Discover ɅVOLVE

EvoLock is the name Avolve Nordic uses for fingerprint-access technology on designated products. Availability, fingerprint capacity, charging, setup and other functions depend on the specific model. Fingerprint access controls who can open the product, but it isn't a guarantee against theft, forced entry, damage or loss.

No. Features vary by collection, model and version, so check the description and specifications of the product you plan to buy. A feature shown on one product doesn't mean another product has it.

A pre-order is an order placed before an item is ready to ship. The listing or checkout shows that it's a pre-order, the expected dispatch timeframe and how payment works. You can cancel a standard pre-order that hasn't shipped by contacting us.

You'll get an automatic email confirming we received your order. Your order is accepted when we send an acceptance or dispatch confirmation, whichever comes first. If we can't accept an order you've already paid for, we'll refund it promptly.

Follow the instructions that came with your product to enroll fingerprints, charge it, unlock it or reset it. If access fails or the product loses power, contact us for help with your model. Do not send fingerprint images, scans or login details to customer support. On current EvoLock products, your fingerprints are stored locally on the fingerprint sensor in the device, which holds up to ten fingerprints.

Water-resistant doesn't mean waterproof unless the product says so. When you travel with batteries or electronic accessories, follow your carrier's rules.

Every ɅVOLVE piece is made to be kept. If something is not right with yours, we will put it right, usually by repair, and by replacement or refund where that is your right.Changed your mind? We offer ɅVOLVE store credit for eligible returns of unused standard pieces. Cancelling within 14 days in the EU, EEA or UK? You'll get a refund. Engraved and personalized pieces are made for you alone and cannot be returned for a change of mind.Need care or repair? Contact us at orders@avolvenordic.com. We will help you with the next steps.The full terms, including when you are entitled to a refund, are in our Terms of Purchase, with a summary in Returns, Repairs, Exchanges and Store Credit.

Email support@avolvenordic.com with your question and your order number if you have one. For orders, returns and repairs, email orders@avolvenordic.com.